At Hydro Valley, we take every measure to ensure that your fresh produce reaches you in optimal condition, delivered directly from our farm to your doorstep. Due to the perishable nature of our products, orders placed through our platform are non-cancellable and non-refundable. However, refunds or replacements may be granted in the following cases:

Conditions for Refunds or Replacements:
Refunds or exchanges will only be considered under these specific circumstances:

• The product was damaged or the incorrect item was delivered.
• The product was not sealed properly at the time of delivery.

To be eligible for a replacement or refund, items must remain in the condition in which they were received, unused, and in the original packaging. For processing a replacement or return, please provide the original invoice at the time of return pickup. Once used, products will not be eligible for return or exchange.

How to Request a Refund or Replacement:

If you believe you qualify for a refund or replacement, please contact us within 2 hours of delivery at support@hydrovalleyod.com or call our customer support team at +91 9124128577 / +91 8917223236. Upon approval, we will issue a refund calculated on a pro-rata basis for your subscription or arrange for a replacement of the item.

For Refunds & Replacements: Once we have inspected the returned item, we will inform you of the approval status. If approved, we will either schedule a replacement at your preferred delivery time or, in the case of a refund, process it back to your original payment method. Refunds typically reflect in your account within 5-7 business days.

Important Note:
Please report any quality-related issues immediately upon delivery, or within 24 hours, for assistance. For further queries, please feel free to reach out to us at support@hydrovalleyod.com